SAP Hungary is looking for students at least for 6 months period.

Requirements of successful applications:

• at least one active semester
• intermediate level of English
• conversational level of German

PURPOSE AND OBJECTIVES

The Global Support Center Hungary has more than 150 employees and supports customers mainly from Europe.

The Supplier Relationship Management (SRM) Support team works to provide the best and fastest resolution to customer needs by troubleshooting system errors and interpreting complex purchasing processes.The ideal candidate has a technical focus and passion for learning, enjoys helping others, and thrives on the challenge of troubleshooting in a team environment.

EXPECTATIONS AND TASKS

Get familiar with

• Support processes
• Basic root cause analysis techniques

Support different Teams with

• fulfilling dispatching tasks (Q-Management), maintain Service Level Agreement (SLA)
• Pre-screening of messages
• Preparing messages for analysis: translation, contact customer for system access, check test examples

Problem resolution

• Resolve known errors by means of SAP Notes, solved customer messages and other available documentations
• Provide customers with timely updates regarding the status of open issues
• Maintain clear written documentations for all customer interactions

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Seeking students / graduates in Computer Science, IT, or equivalent with

• excellent analytical skills
• open and professional communication style

WORK EXPERIENCE

Experience with IT or ERP systems would be an advantage

What we offer?

• Practice at the World leading software developer company
• SAP know-how
• Friendly colleagues
• Pleasant working environment

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